2024 | ux design case study
Welcome to holistic wellness platform crafted to empower users in managing their health journeys effectively
What is LiveRise
LiveRise is a user-friendly health and wellness app that assists individuals in managing their physical and mental well-being. Through stress management tools, appointment tracking, and a wide range of wellness resources, LiveRise promotes a holistic approach to personal health.
UX Design Framework
User-Centered Design
In developing LifeRise, I employed a user-centered design (UCD) framework to ensure the app meets real user needs and preferences. This approach involved continuous engagement with users through various stages of design, from initial research to final implementation. This iterative process ensured the app’s functionality and layout aligned with user expectations, resulting in a user-friendly, reliable, and effective tool for managing health and wellness.
The process
User Research
Delving into the feedback from users revealed a slew of stumbling blocks asking for attention. From cumbersome interfaces to functionalities falling short, I recognized ample opportunities for enhancement.
Surveys
Using Google Forms
16 multiple-choice closed questions
7 participants
User Interviews
In Person
20 open questions
3 participants
User research insights
Primary Motivators for Health and Wellness: physical fitness and mental well-being
Challenges Include Time Constraints: A lack of time due to other commitments
Personalization: Personalized recommendations and guidance
Openness to Professional Guidance: Connecting with licensed professionals for guidance and counseling
Preferred Information Formats: Text-based articles were the preferred format followed by audio/podcasts and videos
Desired App Features: Goal-setting and progress tracking, access to licensed therapists, and appointment scheduling
Privacy Concerns
Problems
Delving into the feedback from users revealed a slew of stumbling blocks asking for attention. From cumbersome interfaces to functionalities falling short, I recognized ample opportunities for enhancement.
Solutions
LiveRise
Competitive Analysis
Competitive analysis was crucial to understand market trends, identify strengths and weaknesses in existing solutions, and ultimately refine LiveRise to offer unique value propositions and better meet user needs.
book appointments, track wellness journey, and access expert advice
User Personas
Introducing my user personas, crafted from insights gathered through user surveys. These personas embody the diverse needs and preferences of our user base, guiding our design decisions to create a truly inclusive and user-centered experience.
CHLOE
“Every day of pregnancy is a new adventure, and I want to make it the healthiest and happiest journey possible.”
ANYA
“Solo life in retirement is peaceful, but staying connected and healthy is my top priority.”
ROBERT
“My journey is about achieving personal and professional growth while keeping my mental and physical health in check.”
Task Flows
I designed the task flows to map out the specific paths users take to accomplish key tasks within the LiveRise app, aligning with their needs and preferences. By breaking down complex processes into manageable steps, these task flows facilitate a clearer understanding of user interactions and highlight areas for optimization and improvement.
Designing for Decision Making
Choice modelling
LifeRise employs choice architecture to streamline decision-making for its users, ensuring that they can make informed and confident choices about their health and wellness. An overload of choices can overwhelm users, leading to decision paralysis or dissatisfaction with their choices. LifeRise addresses this by simplifying the decision-making process through a well-designed choice architecture.
User Understanding
Information Framing
Reducing Cognitive Load
Iterative Testing
Behavioral Insights
Design Language System
I designed the task flows to map out the specific paths users take to accomplish key tasks within the LiveRise app, aligning with their needs and preferences. By breaking down complex processes into manageable steps, these task flows facilitate a clearer understanding of user interactions and highlight areas for optimization and improvement.
Hand sketches
Hand sketches play a pivotal role in the early stages of mine design process, providing a tangible way to visualize concepts, fostering creativity and enabling rapid experimentation without the constraints of software. Moreover, hand sketches encourage a deeper connection between the designer and the design, facilitating clearer communication of intent and vision.
low fidelity wireframes to high fidelity prototypes
What's next
By focusing on these next steps, LifeRise can continue to evolve, offering enhanced features, improved user experience, and robust security, ultimately positioning itself as a leading health and wellness app.
Collect Detailed User Feedback: Implement feedback mechanisms within the app to continuously gather user insights and suggestions.
Analyze Feedback: Regularly review feedback to identify common issues and areas for improvement.
Voice Integration: Develop a voice version of the app for hands-free navigation and accessibility, allowing users to interact with LifeRise using voice commands.
Comprehensive Accessibility Testing: Conduct thorough testing to ensure the app is accessible to users with disabilities.
WCAG Compliance: Ensure the app meets or exceeds Web Content Accessibility Guidelines (WCAG) standards.
